Pink Cowz.

Terms of service

Version 4 — 15 September 2026. Published pending solicitor review. Business clients only.

1. Who we are and how these terms work

These terms are a contract between you and Pink Cowz Ltd, a company registered in England and Wales, number 17421159, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ (“Pink Cowz”, “we”, “us”). Contact: joseph@pinkcowz.com.

Pink Cowz supplies websites and related services to businesses. By ordering a service you confirm that you are acting in the course of a business and not as a consumer. These terms are written for business customers; consumer protection law written for individuals buying for personal use does not apply to this contract.

Your contract with us is made up of: (a) the order summary you agree at the point of sale (which records your business details, the upfront fee quoted for you, and the monthly subscription); (b) these terms; (c) our Privacy Policy and, where it applies, our Data Processing Agreement. If those documents conflict, the order summary wins, then these terms.

These terms take effect when you pay the upfront fee or, if no upfront fee applies, when your subscription starts.

2. Definitions

• Site: the website we build, host and manage for you under this contract, including its code, design, layout and generated content.
• Your Content: material you give us or approve for the Site that is specific to your business: your name, logo, photographs, menus, price lists, text you supply, and the facts about your business the Site presents.
• Upfront Fee: the one-off fee quoted to you in writing at the point of sale.
• Subscription: the recurring monthly fee of £39 a month, starting one month after the sale date.
• Business Day: a day other than a Saturday, Sunday or public holiday in England.

3. The service

For the Upfront Fee and the Subscription, we:

• build a website for your business, using information gathered from public sources, from your own website and social media where you have agreed to that, and from what you tell us;
• host the Site and keep it online;
• manage the Site’s domain connection on your behalf;
• make updates and edits you request, including edits produced with AI tools, without a per-edit charge;
• maintain the Site to a reasonable professional standard.

The Subscription is £39 a month. That is the whole recurring price for the service described above. Domains are charged separately at cost (clause 13).

4. The preview, paying, and going live

We usually build a preview of your Site before you buy, from information that is publicly available about your business (for example your Google Maps listing and the photographs on it) and, where you or your representative agreed, from your own website and social media. The preview is a demonstration; it creates no obligation on you until you place an order.

Paying is your approval, and the Site goes live the moment your payment lands. You see the Site before you pay: at the door, on the agent’s screen, or on the page we email you. By ticking the box on the payment page and paying the Upfront Fee you approve the Site as shown and instruct us to publish it, and you confirm that:

• the facts it states about your business — opening hours, address, contact details, services, prices you asked us to show — are accurate;
• you hold the rights in Your Content, or have permission to use it;
• the Site does not contain anything you know to be misleading or unlawful.

The material the Site is built from. By ticking the box and paying you also confirm that Pink Cowz may use, on the Site and in building and maintaining it, the material it was built from: the text and photographs on your Google Business listing; your Instagram account and any other social media you or your representative named; your existing website; the photographs, menus, price lists and documents you or your representative gave us; and anything else listed on your intake. You confirm you have the right to give that permission for each source. If you want any of it taken down, tell us and we remove it as part of the Subscription.

The same applies to each edit you request after going live: changes you ask for and confirm are treated as approved by you. If you spot an error at any time, tell us and we will correct it as part of the Subscription.

5. Your responsibilities

• Give us accurate information about your business and tell us promptly when it changes (for example new opening hours or a new phone number).
• Only supply material you have the right to use. Do not ask us to publish content that infringes someone else’s rights, is defamatory, or is misleading to your customers.
• Review the Site and edits within a reasonable time when we ask you to.
• Keep a working email address on file with us; formal notices go there.
• Comply with the law that applies to your own business and its advertising, including consumer protection law that governs what you say to your customers.

6. AI-generated content

The Site’s text, layout and some imagery are produced with AI tools working from the facts gathered about your business and from what you tell us. Our build process is designed so that factual claims come only from you or from sources about your business, and so that anything unverified is left out rather than invented.

Because you see the Site before you pay, and paying is your approval of it (clause 4), responsibility for the accuracy of the content you approved rests with you from the moment you pay. We remain responsible for making corrections promptly when you tell us something is wrong, and we remain responsible for errors we introduce that you could not reasonably have caught.

AI-assisted output is not guaranteed to be unique. We take reasonable steps to avoid reproducing third-party copyright material, and we will promptly replace any content shown to infringe.

7. Acceptable use

The Site may not be used for or contain: unlawful content; content that infringes intellectual property or privacy rights; misleading claims, fake reviews or invented endorsements; adult content; malware or deceptive links; or content promoting hatred or violence. We may decline any edit request that would put the Site in breach of this clause, and we will tell you why.

Reviews shown on the Site are only ever genuine reviews of your business from identifiable public sources, reproduced with their source. We do not write, invent or edit reviews, and we will not accept a request to do so. This reflects the ban on fake reviews under the Digital Markets, Competition and Consumers Act 2024.

8. Fees and payment

• The Upfront Fee is quoted individually, in writing, at the point of sale, and is payable before work completes. It covers the build of your Site and your first month of service. It is not refundable. In its place you have clause 4: you see the Site before you pay, paying is your approval, the Site goes live the moment the money lands, and after that we keep working with you to put anything right. The Refund Policy sets this out in full.
• The Subscription is £39 a month, collected monthly by card, starting one month after the sale date.
• All payments are taken by card through Stripe, our payment provider. You authorise us to store your card details with Stripe and to charge the Subscription to that card each month.
• Failed payments. If a monthly payment fails we will retry the card and email you, once a day, for up to 10 days. If payment has not succeeded by the tenth day we may suspend the Site (take it offline) until payment is made. Suspension does not end the contract or stop fees accruing; clause 12 covers cancellation.
• Late payment. As this is a business-to-business contract, we may charge interest and fixed recovery costs on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998.
• Taxes. The fees are the amounts stated. Nothing is added to them.

9. Price changes

We may change the Subscription price by giving you at least 30 days’ written notice. If you do not accept the new price you may cancel under clause 12 before it takes effect, and the old price applies until your cancellation takes effect.

10. Suspension

We may suspend the Site (take it offline) if: payment has failed for 10 days (clause 8); the Site or your instructions put us in breach of clause 7 and you have not resolved it after we asked; or we are required to by law or by an infrastructure provider. We will restore the Site promptly once the cause is resolved. Where it is lawful and practical to do so we will warn you before suspending.

11. Intellectual property and ownership

• Pink Cowz owns the Site’s code, design, templates and build system, including improvements made during the contract. While your Subscription is active we licence the Site to you: we host it, serve it on your domain, and present it as your business’s website.
• You own Your Content. Your business name, logo, photographs, menus, text you supplied, and the facts about your business are and remain yours. You grant us a licence to use them to build, host, display and promote the Site for as long as the contract runs, and to show the Site in our own portfolio unless you ask us not to.
• You own your domain. A domain bought through us is yours, and it goes with you if you leave. We buy it the moment you order it, in the name of Pink Cowz Ltd, and move the registration into your name as soon as you confirm your details (clause 13).

12. Term, cancellation and what happens on exit

• You can cancel at any time. Cancellation takes effect at the end of the monthly period you have already paid for. There is no minimum term and no cancellation fee. Cancelling stops future charges; it is not a refund. Amounts already paid, including the Upfront Fee, are dealt with under the Refund Policy.
• We can end the contract (a) immediately if you seriously breach it and do not fix the breach within 14 days of us asking, or if payment remains failed at the end of the 10-day process in clause 8 and a further 20 days pass; or (b) for any other reason on at least 60 days’ written notice, in which case we will refund any part of a month you have paid for but will not receive.

On exit, whoever ends the contract:

• the Site comes offline and we stop hosting it;
• your domain stays yours — if we manage it, we will hand over its management to you or your nominee at no charge within 30 days of your request;
• on request within 60 days of exit, we will give you a copy of Your Content in ordinary reusable formats (text and images), at no charge;
• the Site’s code, design and build output remain ours and are not transferred. You may ask to buy a copy of the code, and we do not have to agree. If we do agree, we quote a one-off price at the time. There is no published price, no standing offer, and nothing in this contract obliges us to say yes.

13. Domains

• A domain bought through us is bought at the registrar’s cost with no markup, and is renewed at cost while we manage it for you. We will tell you the cost before we buy and before each renewal.
• We buy it immediately, and it goes into your name once you confirm your details. A domain name is gone the moment somebody else takes it, and a registrar will not register one without a full set of registrant details. So we register it straight away in the name of Pink Cowz Ltd, ask you for your details afterwards in your portal, and move the registration into your name as soon as you confirm them. The domain is yours throughout. Holding it in our name is a step in buying it for you and not a claim on it, it is used for nothing else, and it goes with you if you leave whether or not it has moved yet.
• You may instead connect a domain you already own, at no extra charge.
• When we connect a domain, we change only the two records that point it at the Site (an A record and a CNAME). We never change your nameservers and we never touch your email records. Before making changes we check for email settings and leave them alone.
• Registry terms (for example Nominet’s terms for .uk domains) apply to the domain itself and are between you and the registry.

14. Service standards and what we do not promise

• We provide the service with reasonable care and skill.
• The Site is hosted on established third-party infrastructure. Its availability is inherited from those providers; we do not offer our own uptime guarantee and we do not promise the Site will be uninterrupted or error-free. If it goes down, we work to restore it as quickly as we reasonably can.
• We do not promise search-engine rankings, traffic levels, enquiries or revenue. A website helps; it does not guarantee business outcomes.
• We may change the tools and infrastructure behind the service, provided the service you receive is not materially reduced.

15. Liability

Nothing in this contract excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law of England and Wales.

Subject to that:

• neither party is liable to the other for loss of profits, loss of revenue, loss of anticipated savings, loss of data (beyond the cost of restoring it from the copies we hold), loss of goodwill, or any indirect or consequential loss;
• our total liability to you arising out of or in connection with this contract, however arising, is capped at the total fees you paid us in the 12 months before the event giving rise to the claim (or, if the contract has run less than 12 months, the fees paid to date).

16. Your indemnity to us

You will compensate us for losses, claims and reasonable costs we incur because material you supplied or instructions you gave us infringed someone else’s rights, were defamatory, or were misleading — provided we followed your instructions and did not cause or worsen the problem ourselves. This clause survives the end of the contract.

17. Data protection

Each of us will comply with UK data protection law. How we handle personal data is described in our Privacy Policy. Where we process personal data on your behalf — for example details of your customers appearing in Site content you give us — the Data Processing Agreement applies and forms part of this contract.

18. Assignment and successor businesses

We may assign, novate or otherwise transfer this contract, and the rights and obligations under it, to a company that carries on the Pink Cowz business (including a company formed to incorporate it), or to a purchaser of the business, without your consent. We will give you written notice of any transfer; your rights under the contract are not reduced by it, and the transferee takes on our obligations in full from the date of transfer. Your continued use of the service after notice constitutes acceptance of the transfer. You may not transfer this contract without our written consent, which we will not unreasonably withhold or delay (for example, on the sale of your business).

19. General

• Entire agreement. The documents in clause 1 are the whole agreement between us and replace earlier discussions. Nothing in this clause excludes liability for fraud.
• Changes to these terms. We may update these terms by giving you at least 30 days’ written notice. If a change materially reduces the service or increases your obligations, you may cancel under clause 12 before it takes effect.
• Notices are given by email — to the address on your account, and to joseph@pinkcowz.com for us — and are treated as received the next Business Day.
• Severance. If part of these terms is found unenforceable, the rest stands.
• Waiver. Not enforcing a right is not giving it up.
• No partnership. This contract does not create a partnership, agency or employment relationship.
• Third parties. No one other than you and us (and a transferee under clause 18) has rights under this contract.
• Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control, provided it tells the other and works to resume.

20. Governing law and jurisdiction

This contract and any dispute arising out of it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Version 2026-09-15

Questions about any of this: joseph@pinkcowz.com